Frequently Asked Questions
How should I care for my jewelry?
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Jewelry is fragile and precious, so it’s important to properly store and care for your one-of-a-kind TJC pieces or vintage and antique jewels. All jewelry tarnishes over time; storing them in a secure place away from direct sunlight will help to prevent this, as will removing items when in the water or applying lotions. To clean your jewelry, an old toothbrush, warm water, and soap usually will suffice, and jewelry polishing cloths, which can be purchased online, can help restore a high shine. Diamonds, sapphires, and other hard gemstones can handle daily wear; softer stones like opals, turquoise, and emeralds require greater care to ensure they do not chip or crack. If you’d like us to repair or clean a piece you have acquired from us, please send a message to see if we can help.
Do you do custom work?
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Of course! Send a message here or to thejeweledcatco@gmail.com to get your dream piece designed and handmade today. We will work with you — whether through a phone call, virtual meeting, or over email — to finalize your idea and source materials and gemstones. Pricing and processing time will vary depending on the order, and all custom projects are final sale.
What is your shipping policy?
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Shipping is free! Packages will be sent Priority via USPS from New Jersey, with tracking, and within two business days after an order is placed. International shipping is not available at the moment; sorry about that!
Do you accept returns?
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All items are final sale at this time. If there is an issue with your order, please get in touch.
Do you accept layaway?
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Layaway is not offered at this time.
Can you resize my ring/change a chain/etc.?
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Most likely, yes! It depends on the materials and structure of the piece, but reach out to inquire.